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Coordinator Resort

Waikoloa, Hawaii
Job Type
1 Sep 2022
Job Description



As a Resort Coordinator, you will assist AVP, GM, and AGM with administrative duties that support general resort operations.

  • Supports administrative-related duties and processes
  • Where applicable, collects proper documents related to incidents occurring at the resort; gathers relevant information into a database and keeps Area Vice President, General Manager, AGM, and property leadership fully informed of progress and outcome
  • Responds to all inquiries (telephone, e-mail, etc.) delivers information requested and follows up where needed
  • Arranges meetings on behalf of Resort Leadership; Documents and distributes minutes when in attendance or as requested and coordinates aspects of the Grand Impact Committee
  • Coordinates vendor contract process as it relates to Homeowners Assocation Reserve Projects
  • Distributes and Receives RFP (requests for proposals) for projects, contracts
  • Maintains Contracts/Service Agreements files and updates annually including Certificate of Insurance
  • Organizes all aspects of HOA meetings including not limited to preparing notifications, arranging meeting location/space, coordinating translation where needed and any other requests by Resort Leadership or Association Management Services
  • Coordinating Training class's location and set up for classes with Learning and Training Managers.
  • Coordinates all aspects of VIP needs including amenities, arrival/departure needs, accommodations. Keeps the information current and communicate to Resort Leadership on all planned arrangements, follow up as needed
  • Maintains Office Supplies and Administrative Support including copiers, fax, mail distribution and more
  • Assists operations within house notifications, emergency information and other requested communication
  • Completes all required Company training and compliance courses as assigned
  • Maintains Compliance records for various needs such as training
  • Provides analytics regarding SALT or Guest Feedback measurements, daily/weekly/monthly roll-up as needed
  • Creates presentation decks or other media tools as requested by Resort Leadership
  • Become proficient in all related aspects that support the resorts such as Branding and Creative, Communication, Social Media standards, Brand Standards, etc.,
  • Works with Resort Leadership on Quality Assurance Measures to include inspections, waivers, and brand standards
  • Responds to owner/guest inquiries, concerns, and ensures issues are resolved and not escalated
  • Ability is to drive company vehicles and carts on occasions
  • Assist other related duties as assigned

We offer an excellent benefits package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!


Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company's success are our Team Members! To fulfill this role successfully, you have the following minimum qualifications and experience:

  • 1+ years of related experience
  • Capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices
  • Able to communicate effectively with others, analyze and resolve issues, maintain effective working relationships, and interact successfully with internal and external customers
  • Proficient with MS Office applications
  • Proficient in PowerPoint Presentations and other media formats
  • Proficient in time management; the ability to organize and manage multiple priorities
  • Ability to take initiative and effectively adapt to change
  • Highschool Graduate or equivalent
  • Obtain Notary Public if not in possession upon hire

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

  • Associate's Degree and/or Bachelor's Degree
  • 3+ years of related experience
  • Experience in hotel industries
  • Notary Public Commission, State of Hawaii

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations.


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  • Job Reference: 701663065-2
  • Date Posted: 1 September 2022
  • Recruiter: Hilton Grand Vacations
  • Location: Waikoloa, Hawaii
  • Salary: On Application
  • Sector: Science & Technology
  • Job Type: Permanent