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Director Patient Access - Central Scheduling

Corpus Christi, Texas
Job Type
7 Sep 2022


The Director of Patient Access Services is responsible for providing strategic and tactical leadership and direction for all areas within the assigned facility related to patient access services. This position works collaboratively with the regional and system Patient Access leadership, Patient Financial Services, Shared Services, HIM, Case Management, Physicians, hospital leadership and management to establish goals and objectives, identify and implement performance improvement actions, and ensure adherence and compliance to CHRISTUS standards, directives, regulatory requirements and other guidance that mandates requirements governing such processes. This position also works to ensure that financial performance objectives are achieved and directs activities related to implementation of new initiatives to ensure optimal results. The Director of Patient Access is expected to maintain effective professional relationships with other department leadership as appropriate to instruct, share ideas, and implement actions related to the patient access functions. The ability to communicate effectively with all types of people at all levels is critical. This position is expected to provide the leadership needed to keep internal staff, suppliers, clients, and management informed of departmental activities, needs, problems, recommended solutions, and administrative matters on a regular basis.

CHRISTUS Spohn Hospital Corpus Christi-Shoreline overlooking Corpus Christi Bay is the largest and foremost acute care medical facility in the region, with a full range of diagnostic and surgical specialty services in cardiac, cancer and stroke care. It is the leading emergency facility in the area and the only Level II Trauma Center in the Coastal Bend, staffed with physicians and nurses specially trained in emergency services.

  • The Pavilion and the Critical Care Center house a state-of-the-art Emergency Department, ICU, Cardiac Cath Lab and surgical suites.
  • A teaching facility, in affiliation with the Texas A&M University System Health Science Center College of Medicine
  • Accredited Chest Pain Center
  • Accredited Joint Commission Stroke Team

The Shoreline campus is a premiere facility housing many of the region's most vital and renowned programs such as a Primary Stroke Center, nationally accredited Cancer Center and a nationally recognized Chest Pain Center. The Pavilion at CHRISTUS Spohn Hospital Corpus Christi-Shoreline houses the CHRISTUS Spohn Heart Network, which was recently recognized as one of the top 100 cardiovascular hospitals in the United States. The Heart Institute offers the most advanced diagnostic, surgical and rehabilitative cardiac services in one convenient location. 


  • Bachelor degree, business related preferred or equivalent hospital leadership experience required.
  • Must have extensive knowledge of patient accounting systems, admitting and registration processes, and billing and collection processes.
  • Must possess a general working knowledge in internal integrity requirements and procedures.
  • Excellent oral and written communication skills required.
  • Must have practical knowledge of common office software applications including Power Point, Excel, Word, etc.
  • CHAM certified desired
  • Knowledge of healthcare industry financial statistical indicators.
  • Must have broad experience with RCM operations, people leadership, and transition/change management
  • Ability to communicate long term goals and lead leadership team in development and implementation of performance improvement initiatives
  • Ability to execute large scale transition while monitoring ongoing changes for performance impact
  • Ability to earn respect and trust of Regional CFOs and other external customers
  • Tactical execution - oversees the development, deployment and direction of complex programs and processes
  • Project management - administers using tools and processes to identify and communicate project goals, schedules, responsibilities, progress and performance
  • Start-Up - understands complexities and needs to start-up, build and maintain a new business
  • Must possess strong analytical skills.
  • Excellent oral and written communication skills required.
  • Must have practical knowledge of common office software applications including Power Point, Excel, Word, etc.
  • Minimum of 10 years leadership experience within the healthcare industry to include:
  • Inpatient and outpatient scheduling
  • Pre-registration
  • Financial Counseling
  • Admitting
  • Up front Collections
  • Emergency department access
  • Consulting experience in areas of business transformation, finance reengineering, shared services, change management and project management a plus
  • CHAM certified desired

Work Type: 

Full Time

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  • Job Reference: 706026704-2
  • Date Posted: 7 September 2022
  • Recruiter: CHRISTUS Health
  • Location: Corpus Christi, Texas
  • Salary: On Application
  • Sector: Healthcare & Medical
  • Job Type: Permanent