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ITSM Administrator and Automation Engineer

23 Sep 2022
ITSM Administrator and Automation Engineer
60,000 per annum

With the business going through an exciting period of growth & development we are currently looking for an ITSM Administrator to join us on a permanent basis.

Within this role you will be responsible for the planning, management, administration, automation & control of all elements of the ITSM in line with the agreed core ITIL disciplines such as Incident, Problem, Asset, Configuration, Continuity. You will focus on ITSM platform technical operations & day to day delivery of services & provide effective management of our ITSM partners.


* Deliver & Own the day to day service support to the ITSM stack ensuring that any raised issues & events are managed & delivered the set standards & service levels.
* Co-ordinate & support the recovery actions in the event of service impact
* Lead / act as the SME on all associated project tasks to board project requirements that affect or associate with the ITSM platform.
* Maintain the design & delivery of the new ITSM capabilities & integrations from end to end, conception to completion.
* Be a key driver in improving quality through clear visable measures & metrics to show service adherence to Service Levels.


* Excellent scripting through Python, SQL, Redshift & PowerShell
* Experience of designing & delivering ITSM solutions & journeys with ServiceNow within the Financial Services Industry & to the associated policies, frameworks & requirements
* Expertise in driving efficiency & multi platform mobility journeys through ServiceNow
* Strong knowledge of ITSM & ITIL
* Knowledge & experience of integration opportunities with ITOM, monitoring, Azure Devops, confluence, Sharepoint, MS Teams, InTune, & alerting solutions such as PagerDuty
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  • Job Reference: 719248530-2
  • Date Posted: 23 September 2022
  • Recruiter: BCT Resourcing
  • Location: Manchester
  • Salary: On Application